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Discussion topic: Installation on wrong wall

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Avatar for Rachael1982m
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This message was authored by: Rachael1982m

Message posted on ‎28 Aug 2025 01:04 PM

Installation on wrong wall

Hi we had broadband installed today and I didn't realise that the router needs to be in a specific place in the house as pcs are hard wired so it's on the wrong external wall can it be moved please ?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎28 Aug 2025 02:44 PM

Re: Installation on wrong wall

Posted by a Superuser, not a Sky employee. Find out more

@Rachael1982m 

 

Is that on FTTC or FTTP broadband?

 

For FTTC the Hub would connect back to a 'phone' wall socket while FTTP needs an ONT plugged into a mains socket for the Hub to talk with over ethernet cable.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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