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Discussion topic: Installation engineers visit cancelled

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Avatar for Lesley2026
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This message was authored by: Lesley2026

Message posted on ‎01 Oct 2026 01:37 PM

Installation engineers visit cancelled

Hi, New customer here.

I'm switching to sky on Monday, I have the streaming box, the hub is arriving today, and Openreach are due on Monday,  but when I track my order on my account, the engineers visit for monday is showing as 'cancelled' I'm worried. When I try to look for help I just get the virtual assistant which isn't very helpful. Is this normal? Are you meant to install it yourself? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Oct 2026 01:48 PM

Re: Installation engineers visit cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Lesley2026 

Are you already a fibre customer on a different network because if so you can install the hub yourself.

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This message was authored by: Lesley2026

Message posted on ‎01 Oct 2026 02:01 PM

Re: Installation engineers visit cancelled

I'm currently with Virgin and they use different lines.

 

It's now showing another engineer visit, so I think it'll be OK,

 

Thanks for your reply.

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