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Discussion topic: Installation dates

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This message was authored by VanMun This message was authored by: VanMun

Installation dates

Moving into a new place and just signed up for Ultrafast Plus. Original date for installation was meant to be 26th July which is already a long time without internet. Now it's been pushed back to 7th of July. That's almost 4 weeks after ordering. 

 

Obviously I need and am paying for internet. Can Sky send a bog standard modem so I'm somewhat connected during this time? Even on low speeds? Until the real installation occurs

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Installation dates

Posted by a Superuser, not a Sky employee. Find out more

@VanMun 

Typically ISPs won't do that because provisioning on 'bog standard' broadband has fixed costs attached  (paid by the ISP to Openreach) which are then duplicated by provisioning the same address with Ultrafast, and your subscription payments during the subsequent minimum contract period won't cover both.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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