@LaurenSumner You can check if your order is showing, if it is you may be able to reschedule the appointment. https://www.sky.com/help/home/broadband/join-sky-broadband/switching-to-sky-broadband/articles/switc...
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
