Incorrect time slot

[To+hooly]

I wish to change from morning to evening time slot same day I have booked 8am to 1pm I wish to change to 1pm to 6pm same day 31 jan

[Highlinder]

@To+hoolyDoes this not allow you to change the time slot in track orders in my account? If you are not able to do this then you will have to call Sky to see if they are able to change the time slot for you.

[To+hooly]

Have tried changing in both app an calling both unsuccessful spent twenty five minutes waiting in queue only for phone to hang up in answer spoke to Indian call center no help they put me though to sky where I waited 25 minutes to get cut off before answer this is my fourth phone call trying to get this changed 

[Highlinder]

@To+hooly I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below,

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent To+hooly an invite to chat 🙂 

[Addie15]

Update-We are closing this session now but please do not hesitate to get back to us if you need further assistance. Thank you.

[To+hooly]

So after three weeks of trying to get my appointment  resecudle which is tomorrow I was told that sky was aware of this problem an they would be in touch with new date an time no one has now I would just like to cancel the whole thing if it's this much time an trouble just to get a new appointment what happens when I have a real problem 

[To+hooly]

After three weeks of trying unsuccessfully to change my appointment time date I would now like to cancel the whole thing before they turn up tomorrow an try an charge me for a missed visit 

[Highlinder]

@To+hoolyYou are not talking to Sky, we are customers just like yourself. If you wish to cancel your install slot you will have to call Sky in order to do this.

[To+hooly]

Yeah I've tried calling them about getting the appointment changed I've tried everything to get this done all to no avail so calling them to cancel seems futile how else can I contact the uncontactable 

[caesarome · Accepted solution]

I have merged your posts to the thread you had previously started about this,

The messaging team from Sky tried to contact you about this as you can see and apparently you didn't respond so do you want them to be alerted and if so will you be able to respond ?

[To+hooly]

I did respond I spoke to ade a ake employee last week she told me they would be in touch about new date time via text or email no one has