Incompetence

[Syko6]

So I get full fibre installed on Friday afternoon (28/04/23) it worked for after hours then no connection. I call to report the issue, 'oh it's a fault on our side' so they offer me an engineer appointment on Tuesday 02/05/23 4 days later, I have no services, no internet which means no Sky Glass, over the weekend when most people are at home, on & it's a bank holiday weekend too so even longer weekend at home with no internet or services. I can possibly find something to do, but you'd be surprised how many things rely on an internet connection. However try to pacify teenagers. So I book time off today (Tuesday) waiting for an engineer. 5pm No engineer, I call Sky customer services, oh the jobs booked they have until 6pm call us after 6pm. I call at 6:15pm oh right the engineer has accepted the job they must be running late, but they are definitely booked give them till 7pm. 7:15pm I call for a 3rd time, this time I ask when I can expect to see the engineer,  apparently I don't have one booked!! There's  a note dated 29/04/23 wanting a confirmation, someone hasn't completed the task, so how can the 2 previous call handlers tell me the job has been accepted & the engineer is on his rounds?

Totally incompetent, so now I have to book more time off work for another appointment that's another 2 days away.
Needless to say how the feedback text will be 

[GD1]

@Syko6   Just in case you're not aware, you're asking fellow customers to explain why you have been told different things by Sky.  

If you wish to raise a complaint you need to do it via these links https://www.sky.com/help/articles/how-to-make-a-complaint

[Syko6]

I wasn't really looking for answers, I just needed to get it off my chest so to speak

[KevNewMedia]

Hi @Syko6 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team to see if we can help with your problems. They will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat. We may not be able to impact anything if another visit is already booked but we will be happy to check on the status and monitor the visit if needs be.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.