@SarahAddison That is just not the function of an OR Engineer to do that, they are responsible for the delivery off the connection to your home plus all faults do not require an Engineer to attend the home if not required as a fault may be outside the home.
Anything else then that will require you to call sky and arrange a sky Engineer, there will no doubt be an additional cost for such request, the sky customer service should be able to advise as such, just call sky dial 150 on your sky talk landline or a sky mobile will also get you there!
