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Discussion topic: Connection failed
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This message was authored by: Jodipe
Message posted on 28 Feb 2026 11:21 AM
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Connection failed
My broadband is working but all devices offline and state connection fail.
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This message was authored by: JimM1
Message posted on 28 Feb 2026 11:31 AM - last edited: 28 Feb 2026 11:38 AM
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Re: Connection failed
@Jodipe How is your broadband working in such a condition, see the help link below and say if you see anything from it at all...
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
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