Inability to contact

[cheeno91]

Sky is an utter disgrace. Tried to call 5 times and kept cutting out. Ran out of credit now and trying to contact on the Facebook and X message links.. NO INE REPLIES. Utter disgrace. Cancel my contracts on all services as you are refusing to talk to me me now

[oldfella]

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@cheeno91 wrote:

Sky is an utter disgrace. Tried to call 5 times and kept cutting out. Ran out of credit now and trying to contact on the Facebook and X message links.. NO INE REPLIES. Utter disgrace. Cancel my contracts on all services as you are refusing to talk to me me now

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Hi @cheeno91 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

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@cheeno91 wrote:

you are refusing to talk to me me now

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@cheeno91 

If your services are restricted due to a missed payment Sky won't talk to you. Is that the case? 

[cheeno91]

No it's not the case

[Daniel0210]

@cheeno91 
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

[Chrisee]

@cheeno91 Sky's lines have been totally rammed since late Thursday due to a serious issue with the Stream and Glass devices failing. Its not personal just a few hundred thousand customers also trying to get answers when you called.