I recently moved home and my new home does not have a router/hub and sky has already activated my account without offering me a router/hub, please what do I do
Were you already a Sky Broadband customer? If so did you not take the hub from your previous address?
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Yes I was using sky in my former home but the problem is the installed the previous router/hub inside the openreach connecter and made it non detachable. So I can't detach the router/hub without damaging the wall or socket
Unfortunately you'll need to explain that to Sky and potentially pay a penalty fee before they'll allocate a new Hub: the assumption is always that it's brought from the previous address.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
