Im on a cheaper Internet due to disability can they raise it without notice?

[Jay_U]

Im on a cheaper version of broadband and have been for a few years, yet today with no warning the price went up and it took more than I was expecting overdrafting my bank. Shouldn't I get notifications when they plan to change my contract or take more?

[Daniel0210]

@Jay_U 

Are you on Sky Broadband Basics (Social Tariff)? I believe that tariff only lasts for 18 months then reverts to normal. 
https://www.sky.com/help/articles/sky-social-tariff 

[Chrisee]

@Jay_U you should have been notified before the tariff changed but often these emails do end up in Spam folder. To help I have escalated your post to the Forum Messaging Team who will invite you onto a private chat through the forum where a chat icon will be added. They should be able to see what has happened and tell you your options.

[Chrisee]

@Jay_U I have checked with Sky and you can get a second contract on the Social Tariff if you are still on the qualifying benefit (likely to be UC or Income based ESA for someone with a disability) but the messaging team my not be able to sort it for you but hopefully they can point you in the right direction. If they cant please post again.

[Lisa-P1987]

Thanks for escalating this, the best place to go would be to call the team who deals with the social tariff. 
@Jay_U  This offer is not something that normal agents have access to, nor do our managers, only the specific team has them. You can find their contact number below. 
https://www.sky.com/help/articles/sky-social-tariff