Discussion topic: Im a new customer
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Message posted on 27 Mar 2026 07:51 AM
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Im a new customer
New customer due to start 2nd April but broadband hub not arrived no way to contact anyone to discuss!
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Message posted on 27 Mar 2026 07:57 AM
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Re: Im a new customer
Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.
Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 27 Mar 2026 07:59 AM
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Re: Im a new customer
@Susanmic the hub is dispatched by mail to arrive 2 days before the line is activated so is not due until Tuesday but you can track your order in the My Orders section of the My Sky app.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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