Discussion topic: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

This message was authored by: TBasters · ‎23 Dec 2023

Tried replacing all wires and cables and different plug sockets but no power to ONT box. How do I fix this?

It was fine yesterday but been off since this morning

This message was authored by: Laing1 · ‎23 Dec 2023

@TBasters wrote:

Tried replacing all wires and cables and different plug sockets but no power to ONT box. How do I fix this?

It was fine yesterday but been off since this morning

@TBasters have you tried changing the fuse in the plug ? worth a try

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: TBasters · ‎23 Dec 2023

Great suggestion, however I can even get the plug open to check @Laing1

This message was authored by: Chrisee · ‎23 Dec 2023

@TBasters I expect it is a sealed unit with a built in power supply. Assuming its not a lose cable sorry to say all you can do is report the fault by calling Sky to getOpenreach to replace the unit which will be after the holiday unfortunately.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: TBasters · ‎23 Dec 2023

Yeah, unfortunately have to wait until 27th for an engineer to come out now

Discussion topic: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

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Re: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

Re: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

Re: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

Re: I’ve had no power to the ONT box all day today. Router lights are on but no lights to the ONT

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