I truly believe something is wrong with my Internet and WiFi. It's constantly cutting out and the pi

[Carla2020]

The WiFi is on and off constantly and the picture goes distorted all day and night. Can you please arrange an engineer as I pay for the top fibre and I'm not receiving it. I need to talk about when my contract ends as I think I need to transfer to another provider as this is not fair. It's happenned ever since I removed HD from my bill. Hope to hear back ASAP. Carla bullock

[Chrisee]

@Carla2020 you are notvta lking to Sky by posting in the forum. Sky guarantee speeds to your hub but cannot extend tge same guarantee to devices as if you use WiFi the signal strength depends on the layout, type of cinstruction and the amount of interference in your home. More and more as people want to stream video, work from home and play games they find the single fee router their ISP gave them is insufficent.

You can pay for Sky's add-on https://www.sky.com/help/articles/sky-wifi-max or buy your own whole home wifi system. 

[Carla2020]

I thought I was talking to sky to save me another two hour wait on the phone. Obviously not what I thought this was. Apologies. 

Carla 

[TimmyBGood]

@Carla2020 

Note that HD is a Sky Television add-on and has no relationship to Sky Broadband