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Discussion topic: I think I need a WiFi extender

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This message was authored by dremmawatson This message was authored by: dremmawatson

I think I need a WiFi extender

I don’t get even 1 bar of WiFi in kitchen I have tried in sky App, online and via phone but not getting anywhere! Can someone advise?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I think I need a WiFi extender

Posted by a Superuser, not a Sky employee. Find out more

@dremmawatson 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Melbourne24 This message was authored by: Melbourne24

Re: I think I need a WiFi extender

Hi

 

First of all, try testing the wifi speed at different locations around your house using a smart phone app, just to make sure that your broadband is coming through at the speed youve paid for. When youre stood next to the router, you should be picking up the full speed. I have Speedtest app by Ookla, but there are lots of them about.

If you are getting the correct bradband speed near the router, but not in other areas of the house, you can try somethng like the TP-Link powerline adapters to put the wifi into the electrical wiring system, and make it avaialble around the house. You just need next to the router and then one at the locations in your house when the wifi doesnt normally reach.

 

Here's a detailed explanation of how this works from the manufaturer - https://www.tp-link.com/uk/powerline/

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