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Discussion topic: I received compensation but it didn't activate

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This message was authored by: yatesstuart312

Message posted on ‎11 Nov 2025 09:57 AM

I received compensation but it didn't activate

Hi I got compensation because WiFi went down due to bad weather and wire came out socket had to wait three weeks for engineer to come when he fixed it sky told me I'm getting 31 back off next payment but it never activated on my account 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎11 Nov 2025 10:38 AM

Re: I received compensation but it didn't activate

Posted by a Superuser, not a Sky employee. Find out more

@yatesstuart312 

This link explains the process:

 

https://www.sky.com/help/articles/auto-compensation

 

So look for the credit on your bill or future bills.

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