@Pauline115 That sounds like a wifi issue, which is something you shoyld be able to resolve yourselve.
Can you explaint what keeps buffering? "It" doesn't tell us much.
Try the help guidance here https://www.sky.com/help/broadband/connecting-to-my-broadband/wifi-tips/articles/broadband-tips-when...
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
