Sky's new white Max router is now completely controlled by AI, meaning you don't have access to most of the settings. You should still be able to access things such as Sky Shield, but in the whole Sky no longer want their customers having any control or autonomy over the router.
My Max broadband service went live on 18th October 2024, but since early December 2024, I've continually raised so many concerns and complaints regarding the connectivity and reliability of the router. I've constantly had regular issues with Sky Q and Sky Q boxes losing connect to the router and my other devices not have any WiFi connection. It really is such a poor product!!
Sky's Technical Team have said I "have too many Apple devices connected", despite Sky engineers insisting the Max routers have been tested with more the 500+ devices connected to them. I've also been told the structure of my home is affecting the WiFi signal, or I have too many electrical devices which are affecting the WiFi signal. It does seem funny though that having lived in my home for almost 8 years without ever having any issues previously, and given that I have fibre direct to the property from the exchange, so the location of the fibre modem that's fixed to my wall where I connect my router has never changed location and also the WiFi connectivity has never been an issue, it's been extremely frustrating and disappointing that over the past 8 months, despite contact with so many different Sky telephone agents, Technical Team and Engineers, none of them want to accept the issue is with their equipment, primarily the Sky Max router!! Even more sadly, no one at Sky cares anymore or actually wants to help.
Honestly, if you're still in your cooling off period, LEAVE!! Go to another provider and get a better broadband service that works.
I found an old Vodafone router and connected that instead of using the Max router and my service has been so much better since!
