I’m having problem with my Internet connections

[LesaA]

I've been having problems with my Internet connection on and off all week. When I do a service checker it says there's a problem within my broadband and it's really frustrating as I work from home and I'm not able to watch any of the sky TV and it's been on and off for a couple of days. I originally tried to book an engineer but then it seemed to resolve itself so it got cancelled. Please advise 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mrs+J+Howes]

I have nophone connection for both incoming & out going calls. Internet is working intermittently

[Mrs+J+Howes]

Lights on hub for Internet & phone are out.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DM6969]

 

Lights are on hub but keep getting same message when trying to connect WiFi to my devices "network is temporarily unavailable"