@Anbu
You will have to call Sky about this. Make sure they have your new address if you are yet to tell them this and if they don't know it then you will have to book a home move to have you services installed and activated at your new property.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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