0

Discussion topic: I keep having ti reboot and turn of my WiFi at the plug ti rest it happens daily I work from home up

Reply
This message was authored by D9nski This message was authored by: D9nski

I keep having ti reboot and turn of my WiFi at the plug ti rest it happens daily I work from home up

@Sky I keep having to reboot and turn of my WiFi at the plug to reset it happens daily I work from home and it's r3ally annoy8ng why is this happening 😑
Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: I keep having ti reboot and turn of my WiFi at the plug ti rest it happens daily I work from hom

Posted by a Superuser, not a Sky employee. Find out more

@D9nski first point is what do the LEDs on your hub show when you lose connection see https://www.sky.com/help/articles/hub-lights-explained-start

 

If they show the connection to the exchange is being lost run the connection test in the My Sky app while the line is connected as the test can book an engineer if it finds a fault tgat Openreach needs to fix.if it doesnt you can ask Sky to check the line but in the end you are in Openreach's hands and tge fact you use a domestic line for work gives no priority.

 

If the line remains connected but devices lose connection its a WiFi issue in your home which may require additional equipment. Trying to work over a poor WiFi connection is a very bad idea. Sky Wifi is suitable for domestic use but eben there many homes need extra kit to get good coverage,

 

If you want more detailed help please post your Sky hub's connection stats but take them when the system has been running for a few hours rather than just after a reset as they can show more Find your Sky Broadband router statistics

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion