Discussion topic: I haven't return package but it says delivered on Sky website
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Message posted on 29 Oct 2024 02:12 PM
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I haven't return package but it says delivered on Sky website
I have a problem here. I have left Sky, and have been informed by a text message that the return package is on the way. On the website, it says it was delivered on 23rd Oct, but I haven't got it. I don't know how to contact Sky for this. What can I do?
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Message posted on 29 Oct 2024 02:27 PM - last edited: 29 Oct 2024 02:29 PM
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Re: I haven't return package but it says delivered on Sky website
As long as you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q] for any loaned equipment they are expecting back.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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