@Catherinecott
This link explains the process:
https://www.sky.com/help/articles/missed-appointment-broadband-talk-who
If there is no update on your account then you will either have to call them or use the social media links at the bottom of the page to contact Sky about this.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
