I have switched over my broadband to a new build and we have just got the keys, there is no ONT box

[Lisa216]

I have switched over my broadband to a new build and we have just got the keys, there is no ONT box in the property that I can see, only a tv panel which has 2 WAN ports. SKY say we have an ONT box but I can’t find it.

[Chrisee]

@Lisa216 you nedd to call Skyso they can arrange to send out an engineer to check what is there. On new builds the Openreach database shows what the developer is supposed to have fitted which is often different from what is actually there.

[Lisa216]

Thank you, I called them last night to be told there is one and I need to look for it in the bathroom 😂 unfortunately I was not at the new property at the time to be able to confirm or deny.

I will try to call them today although it took me long enough to speak to a person last night and ended up calling the complaints line as this was the only number which put me through.

[TimmyBGood]

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@Lisa216 wrote:

only a tv panel which has 2 WAN ports. 

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That would be unusual, and might suggest something like OFNL fibre.  Could you post a picture to the forum?

[TimmyBGood]

@Lisa216 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.