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Discussion topic: I have received my sky broadband box but not my WiFi booster box should I have received them at the

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This message was authored by: Sam269

I have received my sky broadband box but not my WiFi booster box should I have received them at the

I have received my sky broadband box but not my WiFi booster box should I have received them at the

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This message was authored by: TimmyBGood

Re: I have received my sky broadband box but not my WiFi booster box should I have received them at

Posted by a Superuser, not a Sky employee. Find out more

@Sam269 

 

Booster hardware is not shipped with the Hub: some subscribers can claim such things retrospectively.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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