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Discussion topic: I have ran reports on my WiFi and it says I have a problem and need to contact you.

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Avatar for Kirsty+macca
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This message was authored by: Kirsty+macca

Message posted on ‎26 Mar 2024 09:57 AM

I have ran reports on my WiFi and it says I have a problem and need to contact you.

I have ran tests on my WiFi and it says I have a problem and to contact you. I am not getting very good download speeds when I've ran my tests. My TV is 8m from my box with a booster next to it. My sky box is plugged in but my Firestick is not getting good enough download speeds. I have recently upgraded to sky fibre and I am still not happy with my WiFi speed 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎26 Mar 2024 10:10 AM - last edited: ‎26 Mar 2024 10:13 AM

Re: I have ran reports on my WiFi and it says I have a problem and need to contact you.

Posted by a Superuser, not a Sky employee. Find out more
@Kirsty+macca wrote:

 My TV is 8m from my box with a booster next to it. 

Note that wireless'booster' hardware is intended to be located midway between source and client: having it next to one or the other achieves almost nothing.

 

'Boosters' would be better described as 'relays' : they aren't permitted to be any more powerful than other WiFi hardware.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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