I have no internet

[Dave+J+C]

All the lights are showing but I have no internet 

 sky Q mini box is frozen an refuses to respond

this is the second time in 3 months

I pay over £100 per month for a service worth £20 at best 

[Tom-W19]

Hi @Dave+J+C 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Dave+J+C 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.