Discussion topic: I have no internet
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Message posted on 23 Sep 2026 01:36 AM
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I have no internet
My internet has stopped working
power light is green
internet light is off
wifi light is green
voice light is orange
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All Replies
Message posted on 23 Sep 2026 01:39 AM
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Re: I have no internet
same here. light on ONT is orange in hounslow
Message posted on 23 Sep 2026 01:41 AM
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Re: I have no internet
Message posted on 23 Sep 2026 02:00 AM
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Re: I have no internet
Message posted on 23 Sep 2026 02:35 AM
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Re: I have no internet
All,
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.
See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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