I have no broadband or tv

[junglebhoy]

Tv and broadband are down

[TimmyBGood]

@junglebhoy 

If broadband is down then by definition Stream won't work.  If you have Sky Broadband it's best to post in that forum.

[GD1]

@junglebhoy  As indictaed by @TimmyBGood  if your broadband is down then so will your stream puck as it streams over your broadband.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.