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Discussion topic: I have new broadband installed today but it doesn't reach all rooms in my house

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This message was authored by: Jemma29

I have new broadband installed today but it doesn't reach all rooms in my house

I would like broadband in all the rooms in my house not just the two closest rooms.  The engineer that installed the braodband said all I had to do was call up and request boosters for the rest of the rooms however it hasn't been that simple.  I have two teenagers going through exams and they require wifi to revise.  Please get in touch asap with a soluntion. 

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This message was authored by: Highlinder

Re: I have new broadband installed today but it doesn't reach all rooms in my house

Posted by a Superuser, not a Sky employee. Find out more

@Jemma29 If you need boosters for the property then you will have to engage with Sky by calling to speak to them and they can then determine if you need more than one. If you only need one that is a self install, but if more are required then an engineer will have to attend.

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This message was authored by: JimM1

Re: I have new broadband installed today but it doesn't reach all rooms in my house

@Jemma29 As part of your change did you get the Sky Max router, if so do you also have the sky max addon subscription service, all the detaisl are linked below.

 

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

 

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