I have lost both phone & broadband and I think the outside cable has worn through what should I do?

[Capbrown]

Sky says connection okay their end but something wrong with the connection at my end. I have lost both talk & broadband and I think the outside cable has worn through what should I do?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147