Discussion topic: I have changed from BT to Sky, but still not connected

This message was authored by: Karen66 · ‎27 Sep 2023

I have changed over from BT to Sky but still have no connection

To anything. When will this happen

This message was authored by: TimmyBGood · ‎27 Sep 2023

@Karen66 wrote:

When will this happen

When did Sky say it would happen?

There's typically a minimum ten working day lead time for such a switch to take place (assuming we're talking about broadband)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Karen66 · ‎27 Sep 2023

Hi TimmyBGood. The change over/activation date was identified as today. I'm just not sure how long it will take, its concerning as I work from home

This message was authored by: TimmyBGood · ‎27 Sep 2023

@Karen66

Unfortunately there's always some risk associated with switching ISP (and potential down-time during the process) so it's not an ideal thing to do when WFH is a factor: neither domestic ISPs or Openreach are obliged to make any particular provision for this and realistically don't do so.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: GD1 · ‎27 Sep 2023

@Karen66 You should also be aware activation can take up to midnight.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: lettice · ‎27 Sep 2023

@Karen66 wrote:
Hi TimmyBGood. The change over/activation date was identified as today. I'm just not sure how long it will take, its concerning as I work from home

It can be anytime during the activation day.

That in theory takes it up till midnight.

You will see a downtime when swapping over ISPs.

If it is still not connected tomorrow morning, report back.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

Discussion topic: I have changed from BT to Sky, but still not connected

I have changed from BT to Sky, but still not connected

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Re: I have changed from BT to Sky, but still not connected

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Re: I have changed from BT to Sky, but still not connected

Re: I have changed from BT to Sky, but still not connected

Re: I have changed from BT to Sky, but still not connected

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