Discussion topic: I cannot connect my printer to new wifi through fibre

This message was authored by: RC19 · ‎16 Oct 2024

Full fibre installed yesterday - unable to connect my Canon TS8352 to my PC through wifi since.

I am not very tech savvy so please give very simple advice/ guidance, thank you

This message was authored by: TimmyBGood · ‎16 Oct 2024

Sorry, this is inevitably a bit technical.

You'll probably need to use the Hub administration settings in the My Sky app to reduce the wireless security from WPA3 to WPA2-PSK.

You might also have to temporarily disable 5Ghz WiFi to get the printer recognised.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: RC19 · ‎17 Oct 2024

Thank you for trying to help!

This message was authored by: Charlie+E+Elston · ‎16 Jan 2025

Not really how do I get into the Hub to change settings

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