I already returned the router and you are asking me to pay for it

[sjuana]

I already returned the router and you are asking me to pay for it

[sjuana]

I returned the equipment the 13th of January and it was delivered on "South Midlands MC" the 16th of January. Why now you send to me an email asking me to pay 50£

[cookiemonsteruk]

@sjuana 

Can you post the post office prove of postage with tracking number

[sjuana]

[cookiemonsteruk]

@sjuana 

Could you keep checking back on the forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Addie15]

Update-We are now closing this session. After receiving proof that the item was sent back, we removed the non-return charge, therefore reaching a resolution. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.