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Discussion topic: Hub replacement

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This message was authored by Maureen+sky This message was authored by: Maureen+sky

Hub replacement

I have had my hub for 14 years , my wi fi keeps going and weaker. Can I have a new up to date hub no charge.

 


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Hub replacement

Posted by a Superuser, not a Sky employee. Find out more

@Maureen+sky 

That makes no sense, your router can't be 14 years old if you have the Sky Q hub as it was only released in 2016. 

The Sky Q hub is still the current router for anyone who does not have Sky VOIP calling, Full fibre or Sky Boost.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Hub replacement

Posted by a Superuser, not a Sky employee. Find out more

@Maureen+sky 

Which hub do you have at the moment?

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Maureen+sky
Topic Author
This message was authored by Maureen+sky This message was authored by: Maureen+sky

Re: Hub replacement

Q box hub. (8 years old) But the router is 14 years old doi need a new router. 

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Hub replacement

Posted by a Superuser, not a Sky employee. Find out more

@Maureen+sky 

That makes no sense, your router can't be 14 years old if you have the Sky Q hub as it was only released in 2016. 

The Sky Q hub is still the current router for anyone who does not have Sky VOIP calling, Full fibre or Sky Boost.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Maureen+sky
Topic Author
This message was authored by Maureen+sky This message was authored by: Maureen+sky

Re: Hub replacement

Sky have sent me a new hub but I cannot connect it. Sky told me when the new hub is in I have to reconnect all my devices in my house with passwords etc. is this right. Also I asked if they could send an engineer out to connect the new hub because I have not got a clue. Then I will send the old one back. But sky said they do not send engineers out. So what's the point of a new hub. Also is the newer hub going to be better than the o,d hub.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Hub replacement

Posted by a Superuser, not a Sky employee. Find out more

@Maureen+sky 

Why cant you connect it? Which step are you struggling with?

Maybe post a picture?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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