@sp11 which implies yge issue was not a bad hub. Replacing a hub is a common first step to solvecan issue which is difficult to diagnose if it doesn't work then other things need cgecking so go back to Sky.
To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
My Post Has Been Escalated – What Happens Next on Sky Community
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
