Hub loses connection to sky network

[matt73]

My sky hub has lost connection 4 times in the last hour to the sky hub. i have to wait for the connection to come back before i can test the network which comes back and says there is no issue in your area. there clearly is something going on as i see the middle green light go out and then starts to reconnect. sort it out sky

[Chrisee]

@matt73 most likely a line issue caused by intermittent noise so call Sky to report the issue but depending on the service you are on the automatic DLM system is designed to manage line drops so Openreach may not intervene until that system cannot do that without dropping speeds below the minimum set for your line or line drops get into double figures per day (this isnt an area Sky have any control over). Its also worth checking the voiceclinexas if that crackles report thst which oddly can be easier to get fixed 

If you want more detailed advice post your hub's stats see Find your Sky Broadband router statistics