0

Discussion topic: Hub isn’t visible. Cannot connect devices.

Reply
Avatar for Paul+Iveson
Level 1 icon
What's this?
This message was authored by: Paul+Iveson

Message posted on ‎30 Nov 2025 09:49 AM

Hub isn’t visible. Cannot connect devices.

Hi

this morning my internet isn't working. I've followed the advice to restart devices etc. the service checker shows broadband and wi fi working.  But when I try and connect a device by scanning the QR code it says cannot connect to this. And when I look on my WiFi on my phone the hub isn't even visible. Please can anyone offer any advice on next steps? 

Report post
Post 1 of 2
37 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎30 Nov 2025 02:57 PM

Re: Hub isn’t visible. Cannot connect devices.

Posted by a Superuser, not a Sky employee. Find out more

@Paul+Iveson check the lights on yourr Sky hub and follow thexsteps here https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
14 Views
0 Likes
Reply
Reply