Hub delivery

[Surpal26]

I've ordered my broadband package and the go live date is today on the 31st of July but the order for my hub hasn't even been dispatched yet as I have tracked the order.what should I do?

[Highlinder]

@Surpal26  You will have to wait till tomorrow and then you can either contact Sky yourself or come back here and we can escalate this to Sky for you.

[Shaniceed]

Same my hub hasn't been dispatched and my engineer hasn't turnt up today

[Daniel0210]

@Shaniceed 

The same advice applies to you then. 

[Surpal26]

Can you escalate this to sky as still nothing has been dispatched thank you

[Daniel0210]

@Surpal26 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite toSurpal26.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.