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Discussion topic: Hub Power Supply is broken

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This message was authored by: MarshyP

Message posted on ‎21 Sep 2024 04:55 PM

Hub Power Supply is broken

Hi Everyone,

I am new to this community. We had a lightning strike at the house today which blew the house fuses and has blown the Sky Broadband Hub power supply.

Has anyone had ordered a new one and how did they do this?

I just called the main number after the useless chatbot couldn't understand what I wanted and there is a 40-minute wait time.

Thanks ...Phil


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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎21 Sep 2024 05:05 PM

Re: Hub Power Supply is broken

Posted by a Superuser, not a Sky employee. Find out more

@MarshyP 

 

You would need to call sky to get a new hub and power cable

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

 

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This message was authored by: MarshyP

Message posted on ‎22 Sep 2024 09:45 AM

Re: Hub Power Supply is broken

thanks! I'll give them a call tomorrow, I managed to get it working using a USB-C iPad charger. Cheers.. Phil

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