Hub Connection Issue

[nonecltaff]

Had a new hub router fitted today all devices connect ok except Sky Q box tv does not see the router. Tried the third party connection and then says password incorrect any help much appreciated

[LJB-C]

Hi there @nonecltaff, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141