@Pete43 As @TimmyBGood the conversion kit is a Ethernet cable, it can't be used on a phone line master socket, are you waiting for a FTTP install to take place? If so you will get an ONT which is the way you connect your hub to the ONT using said cable.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
