How have you no phone number to help?

[Kevkeane]

How can you charge crazy prices, but when I'm stuck you can't help me?????

Your service is so poor and I have no broadband with no way of getting assistance 

[Daniel0210]

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@Kevkeane wrote:

I have no broadband with no way of getting assistance 

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@Kevkeane 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

What happens when you dial 150 from your Sky Talk phone? 

The first thing to do is check to see if there are any outages in your local area via this link https://www.sky.com/servicechecker

If there isn't try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection. Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on screen instructions. 

[caesarome]

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@Kevkeane wrote:

I have no broadband with no way of getting assistance 

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@Kevkeane 

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.