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Discussion topic: How do I book a Broadband engineer? Sky box engineer said broadband was bad

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This message was authored by ACCW This message was authored by: ACCW

How do I book a Broadband engineer? Sky box engineer said broadband was bad

Sky box engineer said broadband was bad and I need a broadband enginner to visit, but can't find a way to call or book one..

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This message was authored by Highlinder This message was authored by: Highlinder

Re: How do I book a Broadband engineer? Sky box engineer said broadband was bad

Posted by a Superuser, not a Sky employee. Find out more

@ACCW Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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ACCW
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This message was authored by ACCW This message was authored by: ACCW

Re: How do I book a Broadband engineer? Sky box engineer said broadband was bad

Hi - Thanks, the problem is the engineer here agreed that when we ran the test online it says fine, but when she tested it with her kit she confirmed it was utter rubbish and tried to book it there an then, but they refused and said I would need to contac them directly to book..but I can't find a way to speak to someone ...

This message was authored by Chrisee This message was authored by: Chrisee

Re: How do I book a Broadband engineer? Sky box engineer said broadband was bad

Posted by a Superuser, not a Sky employee. Find out more

@ACCW you will havecto talk to Sky as Openreach will only take fault reports from them. To make that easier I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Addie15 This message was authored by: Addie15

Re: How do I book a Broadband engineer? Sky box engineer said broadband was bad

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @ACCW.

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