How bad sky and openreach are

[Robertsh]

Hi my name Robert I have been with sky broadband and TV for a bout 1year I am white this bout sky and openreach have missed me round since 23th may for a home movie still not sorted it out yet I have email and phone up all I get told they are working on it

Moderator note: subject of thread updated to remove attempt at beating the filter

[Chrisee]

@Robertsh looks like your post hit the forums swear filter. 

Sky like BT Retail, Talk Talk and many other ISPs use the Openreach network. Openreach are in the process of switching their network from using copper network to fibre all the way to the customers home. Unfortunately that process doesn't always go smoothly so if you are getting a new fibre line that could well be the cause of the delay. 

If you enter you whole address into this checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome and post the result minus details of your address but do include the notes someone can explain the possible cause of the delay 

If you consider cancelling and going with another ISP choose one thst uses a different network as otherwise you will further delay your installation. 

You will be due compensation see Customer Auto-Compensation | Sky Help | Sky.com

[TimmyBGood]

@Robertsh 

Unfortunately, as @Chrisee indicates, there's a significant potential flaw in the Home Move process where the address is being provisioned on FTTP for the first time as part of the new resident taking occupancy, because unlike an in-place FTTC to FTTP upgrade there's no existing copper broadband service to use if delivery of the optical connection is delayed.  While this will only affect a very small percentage of movers, it's undoubtedly hugely frustrating for those caught out.

[Carlsky]

Mate I'm having a horrendous time it's been so long sorting my Internet now I've put in a complaint to ofcom, I'd advise you do the same. Can't cancel as they say you are mid contract even though nothing has been provided lol