@KRor10
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.
Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.
Based on the experience my son had, once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.
They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
Its likely the current occupant has told the postman/woman they hadn't ordered it.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
