This discussion topic has been answered Discussion topic: Home move
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Message posted on 05 Oct 2025 11:15 PM
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Just wondered if someone can help before I try and get Sky on the phone.
I've put in a home move request for Sky Q and Broadband, I've put my move date as Saturday 18th October and Broadband installation for Tuesday 21st October, it says the hub will be sent 3 days before, assuming that is 3 working days then it will probably be the Thursday/Friday before, I'm assuming that the hub will go to my old address rather than the address I'm moving to?
Reason I ask, is that I'm not at my old address (the address Sky have got) and haven't been there for 5 months, I'm in temporary accommodation but Sky told me to keep it as it was until I had my permanent address, to make this easier.
Do I need to spend ages getting hold of Sky and explaining my situation, and asking them to send the hub to where I am currently?
I just had such an issue sending my old hub back a few months ago, when I cancelled, trying to explain I wasn't at the address they had for me (I had to move very quickly)
So this is why I'm reluctant, and need to known if there's an easier way.
Thanks
My set up;
Sky Q - full package with 2TB HDR box & 4 mini boxes, all hardwired by ethernet.
Sky Superfast Broadband.
Panasonic 50" 4K TV.
Panasonic 4k Bluray Player.
Sonos 5.1 Surround Sound System.
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Message posted on 06 Oct 2025 08:01 AM
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@whiteonline wrote:
they surely won't send the hub to tje new address, because 3 working days before install, I wouldn't ne living there so couldn't take receipt of it.
The records may not show you're not currently residing there. Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date (my sons was 5 days just before Christmas last year).
Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. The tracking should tell you where it was left (and possibly a photo) and any card left through the letterbox will show some information on it too.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 05 Oct 2025 11:38 PM
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Re: Home move
@whiteonline Your post is confusing, if you are cancelled with sky then how can you home move as you have no open account with sky?
Message posted on 05 Oct 2025 11:45 PM
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Re: Home move
@JimM1 I cancelled broadband as it wasn't needed and was out of contact. Kept Sky Q on a reduced package as I could still use some of it.
My set up;
Sky Q - full package with 2TB HDR box & 4 mini boxes, all hardwired by ethernet.
Sky Superfast Broadband.
Panasonic 50" 4K TV.
Panasonic 4k Bluray Player.
Sonos 5.1 Surround Sound System.
Message posted on 05 Oct 2025 11:51 PM
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Re: Home move
@whiteonline The home move should therefore take care off what you have for the Address you requested the service too, and your Sky hub and Broadband install would be at that address. The home move you can track everything via your account, and the home move link!
Message posted on 06 Oct 2025 07:52 AM
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Re: Home move
@JimM1 that doesn't answer where the hub gets sent to, they surely won't send the hub to tje new address, because 3 working days before install, I wouldn't ne living there so couldn't take receipt of it.
My set up;
Sky Q - full package with 2TB HDR box & 4 mini boxes, all hardwired by ethernet.
Sky Superfast Broadband.
Panasonic 50" 4K TV.
Panasonic 4k Bluray Player.
Sonos 5.1 Surround Sound System.
Message posted on 06 Oct 2025 07:59 AM
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Re: Home move
@whiteonline Sky only dispatch hubs to the address the service is to be used at. They are sent by post if nobody can receive the package the postman should leaveca cardcexplaining where you can go to pick up the package.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 06 Oct 2025 08:01 AM
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@whiteonline wrote:
they surely won't send the hub to tje new address, because 3 working days before install, I wouldn't ne living there so couldn't take receipt of it.
The records may not show you're not currently residing there. Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date (my sons was 5 days just before Christmas last year).
Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. The tracking should tell you where it was left (and possibly a photo) and any card left through the letterbox will show some information on it too.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 06 Oct 2025 08:06 AM
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Re: Home move
My set up;
Sky Q - full package with 2TB HDR box & 4 mini boxes, all hardwired by ethernet.
Sky Superfast Broadband.
Panasonic 50" 4K TV.
Panasonic 4k Bluray Player.
Sonos 5.1 Surround Sound System.
Message posted on 06 Oct 2025 08:07 AM
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Re: Home move
@Chrisee that's great, as long as it doesn't go to old address, that will be fine. Thank you.
My set up;
Sky Q - full package with 2TB HDR box & 4 mini boxes, all hardwired by ethernet.
Sky Superfast Broadband.
Panasonic 50" 4K TV.
Panasonic 4k Bluray Player.
Sonos 5.1 Surround Sound System.
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