Home move

[Meg-ano]

Hi, i contacted sky earlier to book my home move and upgrade my broadband at the same time, i gave my new address but on the sky app its showing that the engineer visit and all my details are still at the old address, do i need to contact again or will it update?

thanks

[Chrisee]

@Meg-ano it needs to be checked out so I have escalated your post I can see that your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Meg-ano an invite to chat.

[Lisa-P1987]

Update - Spoken to @Meg-ano and confirmed the order and addresses 🙂

[Lavinm]

Hi, i contacted sky earlier to book my home move and upgrade my broadband at the same time, i gave my new address but on the sky app its showing that the engineer visit and all my details are still at the old address, do i need to contact again or will it update?

[Highlinder]

@Lavinm  Answered your other post regarding this issue.