Home move issues

[Stepisa13]

Unable to book a home move online, finally got through to a person and have found out it is going to be 2 weeks without broadband, talk, and sky glass services, is this not ridiculous in this day and age. Moving dates are sometimes difficult to plan for but to go without any home services for fortnight is crazy. I have been a sky customer for over thirty years, there must be a better way. Thank you

[TimmyBGood]

@Stepisa13 

Lead time is for broadband: inevitably other services such as voice calls and streaming television which rely on it are delayed too.

Broadband lead times typically relate to Openreach availability, particularly where placing the wholesale order triggers an FTTP installation.