Home hub

[CMS878]

Still have original sky home hub approx 7 years old, signal strength is hugely reduced. Almost have to be sitting next to hub to get good WiFi. how do I get a new home hub 

hope you can help 

[GD1]

@CMS878  You would need to call Sky.  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[TimmyBGood]

@CMS878 

Incidentally, 'Home Hub' is BT branding, not Sky, and you'll confuse a Sky support person if you call it that. Currently in-support  Sky models are Sky Hub, Sky Q Hub and Sky Broadband Hub: the Sky Hub is essentially obsolete, while the other two are still being provided to new subscribers.